UNRECOGNIZED CHARGE ON YOUR BILL?

ESH TECH PROTECT PREM


The charge ESH TECH PROTECT PREM was first reported Jul 8, 2014.
ESH TECH PROTECT PREM charge has been reported as unauthorized by 51 users, 28 users recognized the charge as safe.

Help other potential victims by sharing any available information about ESH TECH PROTECT PREM.

Comments

  • brittany
  • Jun 1, 2017
i have tried to have this cancelled numerous times to no avail. the line that the charge is coming from has been replaced long ago, yet i keep getting charged for it.

  • Pharstrider
  • May 2, 2017
We did sign up for this insurance but have since replaced the insured phone. I have called to cancel this service for the last 4 months and each time the rep says it is canceled only for the charge to show up again the following month. Reporting them to my card company and requesting reimbursement.

Mark as Useful [1 vote]
  • Moverstreet
  • May 1, 2017
Just found out that this insurance has been canceled by Verizon but yet I've been charged for past 12 months. I tried to call at number above 1-844-400-0452, and just got music for 4 minutes.

  • Michaela
  • Mar 14, 2017
Yes i have been charged at least 2 months for this esh tech? Yeah i dont even have verizon as a service or a phone bought through verizon.

Mark as Useful [1 vote]
  • Clara Jane Jones
  • Mar 6, 2017
I have been charged for ESH Tech protection and I wish to cancel that charge which is $5.41.

  • Artetta McKinney
  • Feb 28, 2017
Hello, I continue to have a deduction of $11.73 deducted from my checking account. I no longer want this service--please cancel

Mark as Useful [2 votes]
  • Artetta McKinney
  • Feb 28, 2017
Just talked to representative at 855 309-8345 he assures me that my insurance has been cancelled.

Mark as Useful [6 votes]
  • NC Tarheel
  • Jan 31, 2017
I called today to cancel the insurance on a phone and I had great customer service. Spoke to an awesome lady named Jean who helped me get this done in less than 2 minutes.

Mark as Useful [2 votes]
  • NCgso
  • Feb 22, 2017
Had the exact same experience! Make sure you know your pin code, email, address, and phones associated with the account. Jean was great!

Mark as Useful [2 votes]
  • Linda Thacker
  • May 10, 2017
I had the same experience. Excellent customer service and insurance easily cancelled.

  • Nancy
  • Jan 31, 2017
Terrible company. I have been trying for months to get them to stop charging me. I even canceled my debit card. And VISA gave them my new card number. Due to the fact I had been paying them on my old card. Still working on trying to cancel. For anyone thinking of going with this company DO NOT DO IT. It will be a nightmare to get away from them. I am still trying.

Mark as Useful [2 votes]
  • Rxro Inc
  • Dec 3, 2016
Esh techprotect prem was charged to my accout wit no authorization.

Mark as Useful [1 vote]
  • aerialh
  • Dec 22, 2016
I called the number listed below and they were very nice to cancel our service with no questions asked.

Mark as Useful [5 votes]
  • Amy
  • Feb 1, 2017
Crooked company! continued to charge on a phone and account that no longer existed for 7 months! Will not refund charges!

Mark as Useful [5 votes]
  • Carrie B
  • Nov 14, 2016
This company has been charging my card for two years. I had asked nine months ago to unsubscribe. You can't get a human on the phone. I called Verizon and they redirect. $37.74 per month and sometimes it causes overdraft fees. You cannot reach a human to unsubscribe. Someone please help.

Mark as Useful [1 vote]
  • HW
  • Dec 2, 2016
Called 1-844-400-0452 and got music for about 15 seconds. Customer Service person answered, was very professional and polite, and cancelled my service in less than 3 minutes.

Mark as Useful [4 votes]
  • Tim
  • Oct 1, 2016
Bought iPhone 6 sept. 2014. Guy told me to get esh protect, $11.something a month. SAid they fixed everything cheaper then apple. Today after paying for 2 years I check on battery replacement, guy told me it was $199 deductible. I almost sh@t I laughed so hard. I advised him apple charges $79.00 to replace it. He then advised me I should go to apple then. Sooo, I'm no longer an esh customer!

Mark as Useful [2 votes]
  • Jess Mack
  • Sep 19, 2016
I signed up for this insurance when I purchased my phone with the understanding that if I was to forgo the Assurian insurance through Verizon, I would pay a slightly higher premium but have zero deductible and would be able to bring my phone into a Verizon retailer and have it swapped out for a brand new phone. My phone has started acting up. It isn't broken or cracked and has no water damage. It just started "dying" with anything less than 70% battery life. It would shut down and attempt to restart and basically continue to do that until the battery was, indeed, dead. The people at Verizon did everything in their power to fix it in the store but with no luck. I called to file a claim. The lady on the phone told me that there was $199 deductible and stated that it was in the fine print. The Verizon sales man told me "no deductable". I was scammed... or stupid for taking him at his word. Well fine. Then i asked about getting a new phone. I was quickly informed that they no longer swapped out for new phones. When I asked why, she simply said "all of the terms you agreed to were subject to change." They have my email address, home address, and phone number. Shouldn't they have to notify you if the what you are paying for is not longer what you are getting? I'm so sad right now and not really sure what to do. If I cancel, I can't get my phone issues corrected, but if I give in I feel like I've been scammed and I'm paying them to let them do it. Any suggestions?

Mark as Useful [2 votes]
  • NC
  • Sep 7, 2016
I actually signed up for this insurance and when needed realized that they just stopped charging me after 4 months and never notified me. I was under the impression that I had the insurance. Huge lack of communication.

Mark as Useful [1 vote]
  • Gun Laker
  • Aug 14, 2016
I thought my screen had cracked and called customer service for a replacement which showed up in a reasonable time. You have to then go to a Verizon office to get data transferred etc. That is when we found out that the screen was not cracked, only the screen saver had cracked. ESH would not refund the deductible of $129.00 despite never using or needed the replacement. Their excuse was a policy. I cancelled two insurance policies the same day. What a joke in today's world where policy rules and logic and customer service take second place. Think twice before using this company.

Mark as Useful [2 votes]
  • Klh
  • Sep 30, 2016
What is the phone number to cancel ESH I can't find one.

  • Matt
  • Aug 3, 2016
Called 1-844-400-0452 and got music for about 15 seconds. Customer Service person answered, was very professional and polite, and cancelled my service in less than 3 minutes.

Mark as Useful [9 votes]
  • Melissa
  • Aug 13, 2016
Thanks Matt! I called the number that you posted and got music for about 2 mins. After that a very professional representative cancelled the charge for me immediately and refunded my credit card for a partial months use.

Mark as Useful [3 votes]
  • Debbie
  • Sep 20, 2016
I also called the 844 400 0452 and the customer service rep was super nice. She cancelled my insurance in less than 5 minutes and gave me prorated refund amount.

Mark as Useful [4 votes]
  • Suzanne
  • Jul 31, 2016
I switched from Verizon to Sprint two months ago, I noticed this charge on my account, and went to my bank. The bank called ESH and asked what the charge was for. When informed that I am no longer a Verizon customer, I was told I would be emailed a form, and have to provide proof, that I had switched carriers. Think I ever received the form?? HA! This is outright theft, and it's disgusting that Verizon can get away with this. I'll actually pay the fee, to put a stop payment on any withdrawals from ESH. As for my experience with Verizon, if it had been mugged and had my purse stolen, it would have been a more honest transaction, than my entire wretched experience with that company.

  • Gilbert W Le Blanc
  • Jul 29, 2016
I never sign up for this protection I would like it remouved from my account

  • Lindy L Haley
  • Jun 22, 2016
I noticed this charge on my credit card. I never signed up for it and would like it removed immediately. After reading all the comments on this sight, I realize what a scam this is!

Mark as Useful [3 votes]
  • Marques Green
  • Jul 7, 2016
I'm not sure if you are still having the same problem but here is a number that you can call to work out this claim. 1-844-400-0452, the customer service rep was great.

Mark as Useful [2 votes]
  • Deborah Miranda
  • Jun 18, 2016
I would like to discontinue this protection. I no longer need this service. Please reply to this email.

Mark as Useful [1 vote]
  • Marques Green
  • Jul 7, 2016
I'm not sure if you are still having the same problem but here is a number that you can call to work out this claim. 1-844-400-0452, the customer service rep was great.

Mark as Useful [2 votes]
  • Janice
  • Jul 21, 2016
The 844 number does not work. Neither did 844-400-0452 the bank gave me.

  • Janice
  • Jul 21, 2016
Adding to comment above. I called my bank and they are issuing me a new debit card. That should take care of the problem since these people are unreadable.

  • Paulin
  • Jun 8, 2016
I have been charge 12.70 per month for this and I don't know why. I guess I'm not to smart to just now do something about it.

  • Dudley Feuerborn
  • May 27, 2016

  • Horrible replacement
  • May 22, 2016
I had to use my "insurance". After paying $140 for a replacement phone, NEVER did the verizon rep tell me the phones were refurbished! The refurbished phone has continuously shut off. Just keeps shutting off. I've tried to call them and it just goes to a line of music! I am filing a complaint with both Verizon and The Better Business Bureau!

Mark as Useful [1 vote]
  • Nancysi33713
  • May 19, 2016
This company is absolutely horrible Verizon sold me this with the sales representative told me for my $50 tablet insurance at $15 a month would get me a $20 deductible now my tablet has a cracked screen and the tablet I paid $50 for the deductible is $100 which is absolutely not what I was informed not what I paid for and the company is absolutely horrible to deal with the representatives are rude they are not helpful everyone you talk to gives you a different set of requirements for accessing your account the Verizon account as soon as this claim is done I am terminating this coverage for my all of my devices and I will at every opportunity afforded to me give it the worst rating available

Mark as Useful [4 votes]
  • Nancysi33713
  • May 19, 2016
This company is absolutely horrible Verizon sold me this with the sales representative told me for my $50 tablet insurance at $15 a month would get me a $20 deductible now my tablet has a cracked screen and the tablet I paid $50 for the deductible is $100 which is absolutely not what I was informed not what I paid for and the company is absolutely horrible to deal with the representatives are rude they are not helpful everyone you talk to gives you a different set of requirements for accessing your account the Verizon account as soon as this claim is done I am terminating this coverage for my all of my devices and I will at every opportunity afforded to me give it the worst rating available

  • Nancysi33713
  • May 19, 2016
This company is absolutely horrible Verizon sold me this with the sales representative told me for my $50 tablet insurance at $15 a month would get me a $20 deductible now my tablet has a cracked screen and the tablet I paid $50 for the deductible is $100 which is absolutely not what I was informed not what I paid for and the company is absolutely horrible to deal with the representatives are rude they are not helpful everyone you talk to gives you a different set of requirements for accessing your account the Verizon account as soon as this claim is done I am terminating this coverage for my all of my devices and I will at every opportunity afforded to me give it the worst rating available

Mark as Useful [2 votes]
  • Nancysi33713
  • May 19, 2016
This company is absolutely horrible Verizon sold me this with the sales representative told me for my $50 tablet insurance at $15 a month would get me a $20 deductible now my tablet has a cracked screen and the tablet I paid $50 for the deductible is $100 which is absolutely not what I was informed not what I paid for and the company is absolutely horrible to deal with the representatives are rude they are not helpful everyone you talk to gives you a different set of requirements for accessing your account the Verizon account as soon as this claim is done I am terminating this coverage for my all of my devices and I will at every opportunity afforded to me give it the worst rating available

Mark as Useful [2 votes]
  • DEBRA L BURNETT
  • May 9, 2016
I have been trying to cancel this account that had been recommended by Verizon in Waynesboro, Ga. I tried to file a claim when my phone broke. They tried to charge me $170.00 . I have called and called , no one answers! I have emailed and I will file a claim with BBB if they do not stop taking my money. They must cancel this!

Mark as Useful [2 votes]
  • Marques Green
  • Jul 7, 2016
I'm not sure if you are still having the same problem but here is a number that you can call to work out this claim. 1-844-400-0452, the customer service rep was great.

Mark as Useful [1 vote]
  • Jeffrey Huganir
  • May 8, 2016
This is not an authorized purchase of service. I will have it blocked by my bank and not pay to this charge. Please terminate my use of this service.

Mark as Useful [4 votes]
  • Jeffrey D Huganir
  • May 8, 2016
I did not authorize the purchase and contilnued billing for this unwanted service.

Mark as Useful [1 vote]
  • Dee Urban
  • May 5, 2016
unauthorized charge on our account for months. $5.29

  • ESG Tech Protect Prem
  • Apr 15, 2016
I have no idea what this is as I never authorized any such transaction, Please reverse charge and do not charge me again. This is not authorized!!

Mark as Useful [1 vote]
  • Theresa
  • Apr 14, 2016
I never ask for this but they keep taking it out of my account how do I contact them

Mark as Useful [2 votes]
  • Anna Buhrman
  • Apr 11, 2016
I no longer need this.

  • Ruth elliott
  • Apr 8, 2016
Please cancel monthly charge. I've been tryin g to do this for some time. Please refund past charges as this was not authorized by me. Ruth elliott

  • Jimmie Stewart
  • Mar 25, 2016
I notified ESH Techprotect Prem end of Feb to cancel my auto payment for insurance in March it was not handled please cancel this coverage effect immediately or tell me how to get this done it is taken from my bank account monthly $6.99 but I have another phone and other coverage at this time please response with reply

Mark as Useful [2 votes]
  • Stephanie
  • Mar 20, 2016
Scribner

Mark as Useful [1 vote]
  • odyssey training solutions
  • Mar 18, 2016
Coleman I no longer need this service and want it removed from your billing.

  • Jward
  • Mar 13, 2016
Same issue as others have stated. Never signed up for this just showed up on credit card bill one month.

  • gasserpam
  • Mar 13, 2016
I have canceled this

  • clynnm0702
  • Mar 18, 2016
How did you cancel this service?

Mark as Useful [6 votes]
  • ESH*TECHPROTECT PREM
  • Mar 8, 2016
I did not authorize this charge and it seems to appear on my credit card every month. I want it removed immediately.

  • ESH*TECHPROTECT PREM
  • Mar 8, 2016
I don't know this charge got on my credit card account. I dispute it.

  • Bob Bunch
  • Mar 4, 2016
This charge is fraudulent and has continued to show up on my credit card

Mark as Useful [1 vote]
  • Paul Schwarz
  • Mar 3, 2016
I want to get more information as to when & if I signed up for this and what does it cover. I do not remember signing up and would like more information & details. If you can't supply me with the details to the above, please cancel & refund my money A.S.A.P.

Mark as Useful [4 votes]
  • Karen Wolf
  • Mar 1, 2016
What is this charge? It appears on my statement every month.

  • why am I been charge monry on my cedrit card
  • Feb 20, 2016
tell me why

Mark as Useful [1 vote]
  • Cheri Crane
  • Feb 12, 2016
Need to change auto payment as I have changed bankc

Mark as Useful [3 votes]
  • Jess
  • Feb 2, 2016
They've been charging me several months I've even tried emailing them to stop them from taking money from my account and they won't stop

Mark as Useful [3 votes]
  • LA
  • Jan 11, 2016
I did have this 3rd party insurance on Verizon phones. I did submit a claim a while back and it was processed quickly and satisfactorily. I just got new phones and called the 844 number to cancel the old coverage. While I did have to stay on hold for several minutes my call was answered by a very helpful agent. She confirmed my information, cancelled the coverage and submitted a partial refund for the current billing period. I manage a large Customer Care center and I don't tolerate scams or poor service but in this case I have to say my experience with Tech Protect was positive.

Mark as Useful [6 votes]
  • Sengland
  • Jan 17, 2016
I actually did sign up for this insurance. Once the phones were either lost or eligible for upgrade, called the 844 number on my credit card and got the "music" mentioned below. Called 855-309-8345 (option 8), spoke to a representative and within a couple of minutes (after verifying that I was who I said I was) they cancelled the insurance on both of my lines.

Mark as Useful [11 votes]
  • melanie
  • Jul 6, 2016
I agree, I just called and they cancelled it no questions asked. They just took 11 dollars out yesterday and the guy said it will be back in tomorrow so hopefully that is the case and I have no problems.

  • Sue
  • Jan 4, 2016
did not authorize this transaction, need to get it reimbursed asap, who can I contact for this?

  • Zeena
  • Jan 6, 2016
Mistry

  • rivera
  • Jan 4, 2016
I have been trying for months to deal with this company. all they do is promise to reimburse and cancel insurance I never signed up for. I finally called my bank and I guess they are fully aware of the fraud. They are reimbursing me for $356.84. My cards were all cancelled. I guess the bank doesn't want any part of it. something about a lawsuit involving these people and sprint. whatever!!!!! all I know is that I am getting reimbursed.

Mark as Useful [1 vote]
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Level of Distrust

65
51 Unauthorized
28 Authorized

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